We offer two types of shipping methods at Art of Aqua: The Courier Guy Overnight and The Courier Guy Road Freight (2-3 days). Livestock will only be shipped via overnight option and bulkier orders such as substrate, rocks, driftwood will be shipped via the road freight option.
- Monday – All Road Freight and Overnight Orders
- Tuesday – All Road Freight and Overnight Orders
- Wednesday – All Road Freight and Overnight Orders
- Thursday – All Road Freight and Overnight Orders excluding any livestock
- Friday – All Road Freight and Overnight Orders excluding any livestock
- Saturday – No Shipping
- Sunday – No Shipping
Dead on Arrival (DOA):
Every shipment we send comes with our 100% Live Arrival Guarantee, free of any extra charge. This means that if your order arrives with any issues that are out of your control, we will replace the order at no charge whatsoever, or offer store credit in the amount of the loss up to the amount ordered (Guarantee does not cover any extras that are sent). We do not normally offer refunds but do offer them in special circumstances or if it does not appear that we can send more animals to you without significant risk to their lives. Our Live Arrival Guarantee is designed so that any shipping issue outside of your responsibility will be covered by us, free of additional product or shipping charges. (All forms of guarantees are up to our discretion)
There are three conditions to our Live Arrival Guarantee.
1. The shipment must be received on the first delivery attempt, or be picked up the day of the first delivery attempt. If you miss the delivery and the package is delayed a day or more because of it, we cannot accept responsibility for any losses.
2. In the event of DOA plants or livestock, we REQUIRE a clear digital picture of the plant or animal in question before replacement/store credit/refund is issued. This picture can be sent to us by replying to the tracking email you received, or by sending it as an attachment in a new email. Livestock pictures must be taken whilst the DOA livestock is in water.
3. All claims must be made and or brought to our attention via email at email@example.com or on WhatsApp at +27 67 198 3803 within 1 hour of the package being delivered.