We ship country wide via The Courier Guy
Rates start at R150 and are calculated according to weight and destination. Calculated rates are automatically done upon checkout before payment is required.
We offer free shipping on goods that meet the following criteria:
Orders over R1350 and under 15kg (livestock excluded)
Some items might be too large to qualify for free shipping and a shipping charge will apply to these.
Delivery is calculated on size, weight and destination.
This is all calculated on CHECKOUT before you are required to make a payment
Parcels are generally dispatched within 2 days after receipt of payment and are shipped vie The Courier Guy with tracking service available.
Shipping fees include packing fees as well as postage charges. Transport fees may vary according to the total weight of each parcel, we advise you to group all items into one order to avoid paying extra shipping fees. Packages are dispatched at buyers own risk although we will take special precautions to ensure that each item is packed and handled with the necessary care.
To be eligible for a refund your items need to conform to the following criteria:
1. Items must be in the same condition that you received it.
2. Items must be unused, unopened, sealed with tags etc.
3. Items must be in their original packaging.
4. Item must be accompanied by the Proof of Purchase Receipt
To start the refund process please send an email to email@example.com
If your refund is successful, we will contact you with further details. Please take note that should the refund be for any other reason than a fault from our side i.e., Wrong item dispatched etc. the courier charges for the refund will be for the customer’s own account.
Upon receiving your items, please inspect them thoroughly to ensure that no damages were incurred during the shipping process, if any damage it noted please contact us asap at firstname.lastname@example.org
Please also include photos of said damages.
Unfortunately, if an item is purchased on a sale, we cannot accept any refund requests.
Certain items such as Food, Livestock and Plants cannot be refunded.